Customer Self-Service Adoption
81% of customers across all industries attempt to take care of matters themselves before reaching out to a live representative according to the Harvard Business Review.
Empower your customers to resolve their own issues without the help of a live representative. Dunn Solutions helps you launch an intuitive self-service portal that keeps your customers happy. By developing a self-service customer portal, you can:
- Manage knowledge faster with publishing workflows and approvals for your knowledge base.
- Surface more relevant content with personalization for every customer group.
- Enable your customers to easily manage and update their account information.
- Measure self-service adoption and find areas for improvement with an integrated analytics solution.
Learn more about the benefits of a self-service customer portal by contacting Dunn Solutions today!
Unify Your Existing Customer Service Touchpoints
Launch faster by bringing your existing customer service systems and content into a single, unified experience that fits your customers. Your customer portal will make it easy to:
- Connect your existing services.
- Use your customer portal as a single content repository and share consistent knowledge across all your channels.
- Design enrollment forms and sign up experiences without using code.
Learn how Dunn Solutions' customer portals can unify your exisiting customer touch points by contacting Dunn Solutions today!
Foster Customer Communities
Create user-driven communities with forums that allow customers to answer each others' questions. Foster strong customer communities by:
- Extending your official knowledge base by crowd-sourcing responses to common questions.
- Enabling customers to post, respond to, share, and rate user-posted content.
- Using built-in user ranks to drive engagement with your top contributors.
- Ensuring your forum posts rank in search engines where your customers can discover them.
Dunn Solutions' customer portals can help your business build stronger customer communities, learn more by contacting Dunn Solutions today!